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Overview

Email templates in AbuseHQ are fully customizable, allowing you to include exactly the information you want when notifying subscribers or internal teams.

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Accessing Mail Notification Settings

To configure email templates, follow these steps in the Admin Portal:
  1. Click the Settings option in the left-hand menu under AbuseHQ.
  2. Click on Mail Notifications under Integrations.
  3. Click the Create Template button.

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Creating a New Email Template

Once inside the email template editor:
  1. Enter a Name and Description for the email template.
  2. Select the SMTP service you wish to use from the dropdown menu.
  3. Fill in the template body with your custom message using dynamic content.
  4. Click the Save button in the top-right corner.
✅ Your template is now ready to be used in Playbooks, Notifications, and more.

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SMTP Service

You must specify which SMTP server AbuseHQ should use to send the email notifications.
  • You can store multiple SMTP servers
  • You can select a different SMTP server per template

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Templates

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📧 Example Email Template

From: [email protected]
To: {{ s.resolver_data.email }}
Subject: [Reference ID: {{ case.id }}] Possible NTP Abuse from your Network

Dear {{ subscriber.resolver_data.name | default: “Customer” }},

We have been notified of a potential security-related issue with your internet service.

— The following material was provided to us as evidence —

{{ repshare.event.url }} (URL to the abuse report)

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Templating Language

AbuseHQ uses Liquid syntax to allow dynamic content in templates. Below are some usage examples: 
{{ user.name }}

{{ user.mood | default: '😃' }}

{% if product.rating >= 4 %}
These shoes are awesome!
{% endif %}

{% if customer.name == 'kevin' %}
Hey Kevin!
{% elsif customer.name == 'anonymous' %}
Hey Anonymous!
{% else %}
Hi Stranger!
{% endif %}

{% comment %}
This is a block comment in Liquid
{% endcomment %}