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Introduction

Welcome

What is Abusix Mail Intelligence?

Abusix Mail Intelligence is a suite of DNS blocklists and welcome lists (these used to be called whitelists) that provide reputation for IP addresses, Domains, Email Addresses, Short URLs, Online Drive Service URLs and Bitcoin Wallets and works with any mail system that supports DNSBL lookups.

 

Why have I ended up here?

It’s likely that you’ve found yourself here if we’re detected an issue with the mail server that sends your mail and this caused your IP address to be added to one of our blocklists. Alternatively, it might be your domain that has been listed because we’ve received spam from it or if we have seen infections/compromise on one or more hosts on your domain.

 

If a message that you sent was rejected by our service, you will receive a “bounce message” (Delivery Service Notification) explaining that your message could not be delivered and it will contain a link to our website lookup service and

 

Who is Abusix?

We are an IT security company that specializes in anti-abuse. Our goal is to get abuse reported and fixed as quickly as possible.

 

What do I need to do?

Firstly, if you’re not an IT professional and you have access to an IT department or help desk, then they should be your first port of call. Likewise, if you purchase your email services via your ISP, hosting company or other provider, then you should contact their support any report any issues that you are having - it is their responsibility to get this fixed for you.

 

For IT professionals, the first thing to do is to look for any obvious issues with your mail system e.g. large queues, rate limited users or users sending unusually high volumes of traffic. If you can’t find the problem, then please reach out to us via our live chat (this is available on all of our websites) or via email to support@abusix.com

We’re always happy to provide evidence and advice to help you find, fix and prevent any further issues.

 
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If you want to delist items from our lists via our automated delist service, you will need to register first. This is only so that we can prevent abuse of our service. Please make sure that you have identified a problem, understood it, and taken all necessary action (including deleting any queued mail as necessary) to prevent any further abuse of your systems, failure to do so will cause a relisting and delays in being able to delist again.
 
 
 
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