What is Abusix Mail Intelligence?
Abusix Mail Intelligence is a suite of DNS blocklists and welcome lists (these used to be called whitelists) that provide reputation for IP addresses, Domains, Email Addresses, Short URLs, Online Drive Service URLs and Bitcoin Wallets and works with any mail system that supports DNSBL lookups.
Why have I ended up here?
It’s likely that you’ve found yourself here if we’re detected an issue with the mail server that sends your mail and this caused your IP address to be added to one of our blocklists. Alternatively, it might be your domain that has been listed because we’ve received spam from it or if we have seen infections/compromise on one or more hosts on your domain.
If a message that you sent was rejected by our service, you will receive a “bounce message” (Delivery Service Notification) explaining that your message could not be delivered and it will contain a link to our website lookup service and
Who is Abusix?
We are an IT security company that specializes in anti-abuse. Our goal is to get abuse reported and fixed as quickly as possible.
What do I need to do?
Firstly, if you’re not an IT professional and you have access to an IT department or help desk, then they should be your first port of call. Likewise, if you purchase your email services via your ISP, hosting company or other provider, then you should contact their support any report any issues that you are having - it is their responsibility to get this fixed for you.
For IT professionals, the first thing to do is to look for any obvious issues with your mail system e.g. large queues, rate limited users or users sending unusually high volumes of traffic. If you can’t find the problem, then please reach out to us via our live chat (this is available on all of our websites) or via email to email@example.com
We’re always happy to provide evidence and advice to help you find, fix and prevent any further issues.