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Email templates configuration

Everything you need to know to configure your email notification templates.

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Email Templates

Email templates are customizable templates that are used to notify your subscriber or your internal teams. You will need to access the Settings menu within AbuseHQ to configure Mail Notifications.


To do this, follow these steps:

  1. Click on your name in the top right corner
  1. Select Settings from the drop-down menu
  1. On the left side of your screen, you will want to select Mail Notifications under Integrations
  1. Click on the Create Template button

Once you’re in, you’ll be asked to:

  1. Enter a Name and Description for the email template
  1. Select the SMTP service you wish to use from the drop-down menu
  1. Fill in the mail template with your custom message.
  1. Finally, click on the Save button in the top right corner.

SMTP Service

You need to specify which SMTP server AbuseHQ should use to send your email notifications.

You can store multiple SMTP servers and select one for each template.



Example Template

From: support@example.com To: {{ s.resolver_data.email }} Subject: [Reference ID: {{ case.id }}] Possible NTP Abuse from your Network Dear {{ subscriber.resolver_data.name | default: "Customer" }},

We have been notified of a potential security related issue with your internet service.

-- The following material was provided to us as evidence ---

{ { repshare.event.url }} {% comment %} Url to the abuse report {% endcomment %}


Templating Language

AbuseHQ uses the Liquid syntax to insert dynamic data into your email templates. Here is a short introduction on how to use it:

{{ user.name }}

{{ user.mood | default: '😃' }}

{% if product.rating >= 4 %}

These shoes are awesome!

{% endif %}

{% if customer.name == 'kevin' %}

Hey Kevin!

{% elsif customer.name == 'anonymous' %}

Hey Anonymous!

{% else %}

Hi Stranger!

{% endif %}

{% comment %}

This is a block comment in Liquid

{% endcomment %}


Learn more

To learn more about Mail Settings, we recommend the following articles:

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