Email Templates
Email templates are customizable to provide exactly the information you want to include when you notify your subscriber or your internal teams.
Access the Settings
menu within AbuseHQ to configure Mail Notifications.
To do this, follow these steps:
- Click on your name in the top right corner
- Select
Settings
from the drop-down menu
- On the left side of your screen, you will want to select
Mail Notifications
under Integrations
- Click on the
Create Template
button
Once you’re in, you’ll be asked to:
- Enter a Name and Description for the email template
- Select the SMTP service you wish to use from the drop-down menu
- Fill in the mail template with your custom message.
- Finally, click on the
Save
button in the top right corner.
SMTP Service
You need to specify which SMTP server AbuseHQ should use to send your email notifications.
You can store multiple SMTP servers and select one for each template.
Templates
Example Template
From: support@example.com To: {{ s.resolver_data.email }} Subject: [Reference ID: {{ case.id }}] Possible NTP Abuse from your Network Dear {{ subscriber.resolver_data.name | default: "Customer" }},
We have been notified of a potential security-related issue with your internet service.
-- The following material was provided to us as evidence ---
{ { repshare.event.url }} {% comment %} Url to the abuse report {% endcomment %}
Templating Language
AbuseHQ uses the Liquid syntax to insert dynamic data into your email templates. Here is a short introduction on how to use it:
{{ user.name }}
{{ user.mood | default: '😃' }}
{% if product.rating >= 4 %}
These shoes are awesome!
{% endif %}
{% if customer.name == 'kevin' %}
Hey Kevin!
{% elsif customer.name == 'anonymous' %}
Hey Anonymous!
{% else %}
Hi Stranger!
{% endif %}
{% comment %}
This is a block comment in Liquid
{% endcomment %}
Learn more
To learn more about Mail Settings, we recommend the following articles:
Still, need help?
No problem; click the chat button in the bottom right-hand corner of the screen and send us your questions. Alternatively, you can email us at support@abusix.com
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